Microsoft Dynamics CRM is a Customer/Public Administration Relationship Management (CRM) Business Solution for sales force automation, customer service and public administration. Dynamics CRM/XRM helps reduce costs and increase profitability by organizing and automating business processes for sale force, call centers, customer loyalty programs, marketing campaigns and managing customer field service.
- Strategic data management to organize and provide a new level of data accessibility from a wide variety of internal and external sources.
- Better and more accurate decision-making capabilities due to the ability to integrate data from a variety of sources into a single reporting solution such as dashboards.
- Improved support for multiple users throughout the organization to eliminate data discrepancies and contention.
- Enhanced forecasting through the integration of both historical and planning data.
- Scalable transactional capabilities to provide the ability to grow data centric solutions (e.g., ERP and Data Warehouse) as your needs grow.